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Customer Support-French Speaker | Free

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  • AD Type

    Wanted

  • AD ID
    110
  • Ad Posted on
    May 17, 2021
  • Ad Modified on
  • Ad Viewed:
    134 times
  • Individual
  • Member Profile
  • Member ID
    0
  • Member Location
    ,
  • Member Since
  • Total Listed Ads
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Description
  • Call Me On
    +351 308 804 423


Requirements


 


We are looking for:



  • Native or Proficient French (C2)

  • Fluency in English (B2)

  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

  • Demonstrate patience when communicating and solving issues

  • Treat all data and personal information with the utmost confidentiality

  • Proactive, self-motivated, and a great team player


 






Responsibilities


 


As a Technical Support Advisor, you will:



  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.

  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.

  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.

  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.

  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.


 


 






We Offer


 


We offer you:



  • Competitive wages (14 monthly payments per year)

  • Performance bonus

  • Meal allowance in voucher card (net)

  • Health insurance with a dental plan (after 6 months contract)

  • Relocation package - shared accommodation and flight reimbursement

  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

  • Possibility to Work from home based in Lisbon (due to our contingency plan regarding COVID-19).


 



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